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Team Focus - How To Re-Set The Sights

I was at a training event recently and de-motivated and unable to achieve.
during the opening 'set the scene' intro In both situations the key is to
the senior director in the company asked encourage the team member to 'buy-in' to
the group to list all the things that the business once again. They need to
were stopping them providing a good appreciate the consequences of their
service to their customers. action, or in-action, and learn to
The team took great pleasure in listing change.
all the concerns: Morale, time, work So how do you do it?
pressures, customer issues, the products The best approach is to identify the team
etc etc. member's drivers, that is, what it is
The director gleefully added each and that makes them want to succeed. For
every comment to the flipchart and when some, it will be the desire to get away
no more issues were given he looked up from how they currently feel, for others,
and said.."I have only one problem with it will be the hope of reaching a better
this list......." He let the question future state. Once you know what approach
hang in the air for a few seconds and your particular team member prefers, you
when the team's started to look around can encourage them to work towards, or
non-plussed, he said, "You're not on it!" away from it.
It may not have been what they wanted to Of course it's not always easy to
hear, but Wow, did it have an effect. identify a person's drivers without
Identifying a team members complacency is asking them. So that's exactly what I
often the key to re-generating a suggest you do! You don't have to be so
workforce, it's a common problem and one upfront with the question, using coaching
that can have disastrous effects. In my as a method of understanding is a great
experience, there tends to be two main way to achieve this.
reasons behind it. I have absolutely no doubt in my mind
1. The team member has been doing that through a good use of questioning
extremely well and has taken their eye and an even better use of listening you
off the ball. will be able to not only identify your
2. The team member is not doing as well team's drivers, but also help them
as his counterparts and so feel establish a need to change.




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