| I was at a training event recently and
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| | de-motivated and unable to achieve.
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| during the opening 'set the scene' intro
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| | In both situations the key is to
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| the senior director in the company asked
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| | encourage the team member to 'buy-in' to
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| the group to list all the things that
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| | the business once again. They need to
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| were stopping them providing a good
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| | appreciate the consequences of their
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| service to their customers.
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| | action, or in-action, and learn to
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| The team took great pleasure in listing
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| | change.
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| all the concerns: Morale, time, work
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| | So how do you do it?
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| pressures, customer issues, the products
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| | The best approach is to identify the team
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| etc etc.
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| | member's drivers, that is, what it is
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| The director gleefully added each and
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| | that makes them want to succeed. For
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| every comment to the flipchart and when
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| | some, it will be the desire to get away
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| no more issues were given he looked up
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| | from how they currently feel, for others,
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| and said.."I have only one problem with
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| | it will be the hope of reaching a better
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| this list......." He let the question
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| | future state. Once you know what approach
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| hang in the air for a few seconds and
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| | your particular team member prefers, you
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| when the team's started to look around
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| | can encourage them to work towards, or
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| non-plussed, he said, "You're not on it!"
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| | away from it.
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| It may not have been what they wanted to
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| | Of course it's not always easy to
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| hear, but Wow, did it have an effect.
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| | identify a person's drivers without
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| Identifying a team members complacency is
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| | asking them. So that's exactly what I
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| often the key to re-generating a
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| | suggest you do! You don't have to be so
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| workforce, it's a common problem and one
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| | upfront with the question, using coaching
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| that can have disastrous effects. In my
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| | as a method of understanding is a great
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| experience, there tends to be two main
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| | way to achieve this.
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| reasons behind it.
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| | I have absolutely no doubt in my mind
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| 1. The team member has been doing
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| | that through a good use of questioning
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| extremely well and has taken their eye
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| | and an even better use of listening you
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| off the ball.
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| | will be able to not only identify your
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| 2. The team member is not doing as well
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| | team's drivers, but also help them
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| as his counterparts and so feel
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| | establish a need to change.
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