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Team Focus - How To Re-Set The Sights

I was at a training event recently and duringunable  to  achieve.
the opening 'set the scene' intro the senior
director in the company asked the group toIn both situations the key is to encourage
list all the things that were stopping themthe team member to 'buy-in' to the business
providing  a good service to their customers.once again. They need to appreciate the
consequences of their action, or in-action,
The team took great pleasure in listing alland  learn  to  change.
the concerns: Morale, time, work pressures,
customer  issues,  the  products  etc  etc.So  how  do  you  do  it?
The director gleefully added each and everyThe best approach is to identify the team
comment to the flipchart and when no moremember's drivers, that is, what it is that
issues were given he looked up and said.."Imakes them want to succeed. For some, it will
have only one problem with this list......."be the desire to get away from how they
He let the question hang in the air for a fewcurrently feel, for others, it will be the
seconds and when the team's started to lookhope of reaching a better future state. Once
around non-plussed, he said, "You're not onyou know what approach your particular team
it!"member prefers, you can encourage them to
work  towards,  or  away  from  it.
It may not have been what they wanted to
hear,  but  Wow,  did  it  have  an  effect.Of course it's not always easy to identify a
person's drivers without asking them. So
Identifying a team members complacency isthat's exactly what I suggest you do! You
often the key to re-generating a workforce,don't have to be so upfront with the
it's a common problem and one that can havequestion, using coaching as a method of
disastrous effects. In my experience, thereunderstanding is a great way to achieve this.
tends  to  be  two  main  reasons  behind it.
I have absolutely no doubt in my mind that
1. The team member has been doing extremelythrough a good use of questioning and an even
well  and  has  taken their eye off the ball.better use of listening you will be able to
not only identify your team's drivers, but
2. The team member is not doing as well asalso help them establish a need to change.
his counterparts and so feel de-motivated and



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